CPP: when the store stops extending credit

Gevlon tore into the notion of the Consumer Producer Paradigm recently based on a flawed notion that it is identical to his own paradigm that WoW has two types of players: competent players on the one hand and morons and slackers on the other.

There are several reasons why CPP is a more robust model for raiding than tolerating underachievers and the most significant is that you are able to set a minimum standard. (For other reasons I refer you to my response over on Gevlon's site).

The minimum standard varies from guild to guild and changes over time. As far as Might of Kalimdor is concerned we're still finding our level. However we start from this single basic principle:

1) However good or bad you are currently you must be set up to improve. We want people who are paying attention, interested and enthusiastic. Our best dpsers I can remember being under 1k dps on some early heroics when we were all in blues and greens. Our highest throughput healer is completely new to WoW with this character that he rolled in January.

Effectively attention is the currency in which we producers expect to be paid and improvement is the verification that you are paying.

Some things which show as positive in this regard are:

- meter performance
- performance of an assigned task (eg if you're a healer did you let your tank die?)
- coping with raid boss gimmicks (eg safety dance, not standing in fires, not faceplanting etc)
- listening on Vent
- participating in chat, jokes are a great sign people are awake and alert (we have very light-hearted raids)
- supportiveness. We need you to be in our side and not out for yourself at other people's expense. We recently removed two players who complained about not getting more loot.

Over time the guild will be raising the bar. At the moment we get 20-25 people logging on for each 25 man raid which is not really viable. We just need to push a little past that and then the management can focus more on helping people to meet the standards needed to push us through Ulduar.

So I'd welcome feedback on this: where do you set the minimum bar and what in particular shows that someone is failing to meet the minimum?

Death Knight specs

I'm now going to review the specs I've used since patch 3.1 hit and talk about the way I use them.

Blood tanking

This spec double dips Frost for Frigid Dreadplate while taking many of the survivability and self-heal Blood talents. I think it is the strongest possible DK survivability spec. It has fantastic cooldown uptime, great mitigation and outputs in 25 man raids about 1/4 to 1/3 as much healing as a full-on healing specced raid-buffed healer. I use this spec when I'm tanking a boss that might kill me and aoe threat is not an issue.

Rotation is diseases + Heart Strike, Death Strike, Rune Strike. Excess rp is dumped into Death Coil self-heals (using Lichborne) or Death Coil attacks.

Cooldowns are:
Mark of Blood (20 secs every 3 mins)
Icebound Fortitude (12 secs every minute)
Anti-magic shell (5 secs every 45 secs)
Vampiric Blood (30 secs every 2 mins)
Rune Tap (instant every 30 secs)
Lichborne (15 secs every 3 mins)
Trinket: Defender's Code (20 secs every 2 mins)

I aim to keep most of these on cooldown while tanking in this spec. Vampiric Blood is the most powerful cooldown so it's the one to plan the others around if you know the boss damage will spike or the one to use first otherwise.

Threat tanking build (Unholy)

This is significantly lighter on survivability but gets a number of area effect threat abilities as well as a well-developed Scourge Strike. Scourge Strike and Death and Decay are especially important in a high threat build because they have an extra threat multiplier in addition to the multiplier gained from Frost Presence. (Source: Tankspot).

Rotation for AoE threat is:
Death and Decay, diseases, Pestilence, Unholy Blight (as soon as runic power permits), Blood Tap, Blood Boil. Then Scourge strike, Rune Strike + Bloodboil the skull, adding Corpse Explosion and Unholy Blight when available.

Rotation for single target threat is:
Death and Decay, diseases, then mash the Scourge Strike, Blood Strike, Death Coil keys with Rune Strike macroed.

Note that there are no pet talents in this build. Pets do not give you threat, they have their own separately tracked level of threat.

DPS build

Single target rotation: diseases > scourge strike, blood strike, death coil

AOE rotation: death and decay, diseases > pestilence, and as many unholy blights, corpse explosions and blood boils as you can squeeze off.

Keep Empower Rune Weapon, Gargoyle, Blood Tap and Ghoul Frenzy on cooldown.

Pretty straightforward nuke build, the pets are important and pet uptime is a big factor. Even without especially good dps gear I was around 6th-7th in our 25 man raids with this spec.

Spec switching

My main interest is playing dual tank spec and I constantly spec switch. My Blood tanking spec is much better on dangerous pulls or if we are doing a fast paced raid and the healers are struggling to keep up with us. The threat tank spec is essential for collecting adds on fights like Sarth with drakes. Always judge from pull to pull which spec works best. It's great fun to drop in and out of the two different specs to handle different challenges and I'm having a blast with dual tanking specs.

Sandboxes and little girls

Tobold is a blogger I very much admire. Not only does he have the ability to see key issues and summarise them but he is great at starting interesting discussions.

This was very much the case this time when Tobold reported on Dr Richard Bartle's keynote speech at the Game Designer's Conference.

Dr Bartle is a provocative and controversial figure in the games design blogosphere. He ran MUD1 back in the prehistory of the MMO genre and has been an academic and writer on the subject ever since.

Here are some Bartle links

Career summary
His site
I've already played Warhammer. It was called World of Warcraft.
The torture controversy

Two things are undeniable about this games design commentator - he is one of the most accessible people on the internet, enthusiastically jumping in to discuss issues with players, and he is one of the most original and controversial thinkers on the subject.

On to my recent discussion with him over at Tobold's site.

In his Games Developer Conference keynote Bartle laid out a blueprint for future MMO game design that pigeonholes WoW as a linear game. You follow the yellow brick road of questing until you hit 80 then follow the now purple-lined new yellow brick road of raiding.

My take on this is that WoW is not like some simple linear game where you can only do one set thing after another. By misrepresenting WoW his blueprint is built upon faulty foundations.

We discussed sandboxes. I remember first seeing the term "sandbox" applied to computer games in the mid-90s. You had games like Planescape: Torment where you clicked the dialogue to be told where to go next. There would be some options for variety but those mostly returned you to the main plot path. And there were games like Daggerfall where you could wander anywhere and start up something interesting.

In Daggerfall you could do the obvious main quest from your starter area or you could travel somewhere else and do some different quest chain or just explore or do something else.

Just like WoW.

Now the term sandbox has evolved. Essentially what people mean by sandbox is its no longer sandbox if you can do anything you want. Its sandbox if you are denied a single obvious route to take. The word has changed its meaning.

So while in WoW you can roll a Human and go off to the night elf zone or try to singlehandedly attack Orgrimmar or go day-trade on the auction house or gain a handful of levels then become a permanent battleground twink WoW is characterised by game analysts as not actually presenting any other option than the yellow brick road, ie questing your way to 80.

Raph Koster summaries Dr Bartle's presentation as
It basically makes the case that freeform play (and even user-created content) should be the elder game on top of a more directed and guided play experience

Key word is more, the problem with the presentation that I have is that everything is clear-cut and black and white which naturally leads to revolution being the solution not evolution.

The truth is far more blurred.

One interesting example is the history of pvp in WoW. Originally there were no battlegrounds, arenas or honour. The value of doing pvp was simply the thrill for its own sake. This led to three main manifestations of pvp.

- A constant large multiplayer zerg between Southshore and Tarren Mill that occasionally died down but was at least daily on every pvp server.
- Spontaneous raids on targets mainly aimed as Ashenvale (Horde aggressors) or Crossroads (Alliance aggressors)
- low level skirmishing usually 1 v 1 in places like Stranglethorn Vale where people were basically doing their quests with the camera panning 360 degrees all the time and a very nervous atmosphere.

All of this was player-generated content, emergent and an environment so rich that interesting things just happened. True sandbox pvp.

And it mostly died when battlegrounds were introduced. The incentives given for theme park pvp trumped the thrill of sandbox pvp.

But the sandbox is still there.

Southshore was still just south of Tarren Mill last time I looked, Stranglethorn Vale is still populated with 35-40s sneaking through to do their quests.

So sandbox has ceased to become a term that refers to what players CAN do in the world, it now refers to what they DO do. In other words it's a game-defining quality which is incentive led .

Not only is the sandbox there in pvp (although virtually unused) it is very much there at end-game. WoW end-game simply cannot be characterised as purely raiding. I am entertaining myself now writing a blog post with WoW closed but this is still part of WoW's complex and diverse meta-endgame. In fact there are more things that people are actually doing in WoW endgame considering the range of machinima movie-making, mathematical theorycrafting, add-on writing all of which are forms of entertainment arising from WoW's end-game which will generally keep players subscribed to WoW.

Another thing to consider is that sandbox has now become a gaming word like casual. Everyone knows what they think it means, no one actually thinks it means the same thing as everyone else.

Raiding with CPP

I am an officer in Might of Kalimdor, a guild on a re-roll server, Saurfang, a server that celebrates its three month anniversary today. This means that while most of the WoW playerbase is entering Ulduar most of my server is approaching or has just dinged 80. We're doing Naxx.

We're very much a casual guild with no enforced attendance or consumable requirements. People come if they feel like it we don't do progression wipe nights (yet). Every raid we do should leave people happy, enthusiastic and wanting more.

As a raid leader one of the important aspects of this is pace. Our healers are used to us rolling pretty fast and replenishment buff is a priority in putting our raids together. We summarise bosses pretty briefly. Generally if people can't kill a boss with the brief explanation then the long explanation which most people won't listen to won't really help. Wiping is a better learning tool than lecturing.

We're pretty open to afking. If people want to afk it's not a problem, we'll usually push on without them. Most of our players are very brief if they afk simply because they're very enthusiastic and want to stay involved.

As raid leaders we try to be complimentary. We look at how the raid is functioning and actively seek to tell people who are performing well that they're doing great.

We try to keep Vent chatter going. Conversations on Vent tend to be at times light-hearted, even silly, but range to game mechanics and the old days of raiding. Anyone can speak up, the customer service principles of educate, entertain and empower very much apply.

This week saw our first 25 in partnership with two other guilds: Qui Vive and Dark something (sorry guys!) as well as a Priest called Kiraous. We killed everything except Kel'Thuzad with no drama and a genuine feeling that everyone left happy. Not bad for a first look over two raid nights!

From my perspective as one of the raid leaders it's simply much easier to raid with CPP principles. Instead of worrying about whether I'm being the dogsbody I am taking my work skillset and applying it to my gaming and watching it flourish.

CPP: On the nature of the relationship

I'm delighted to see other bloggers have started to discuss this:
Spinks: 3 ways to encourage or discourage active players
Larissa: Once a leader, not always a leader

In response to their initial comments I'd now like to discuss the most important and ground-breaking aspect of CPP.

Both roles are positive.

Let me introduce myself a little more. I am a lbrarian working for the public library service of a London borough. It is a customer service job. It is a wonderful and highly fulfilling job that varies from customer to customer. My role is to educate, entertain and empower.

In a queue of people I might have to help a homeless person figure out how to google a charity he wants to contact, to find a copy of a Horrid Henry dvd for a seven year old, and then to help someone whose roof is leaking find emergency help as well as an idea of where to start legal process for damages.

These are my customers. I don't shout at them, I don't deduct fifty dkp, I don't make them sit through long boring explanations, I don't in fact behave anything at all like a traditional WoW raid leader.

The customers in turn have a profound enthusiasm for the library service. Each library has a network of local volunteers called Friends of ____ Library who actively arrange events, perform fundraising and agitate if there is any threat of closure.

That relationship is something that is central to CPP. You are, if a producer, trying to produce a service you are proud of, if a consumer you hope to be educated, entertained and empowered.

This is already happening in many raid guilds.

However in some there is an us and them attitude. Cliquiness. Elitism.

Gevlon famously views underperforming raid members as morons and slackers who are carried by soft-hearted guilds. This is a self-defeating attitude, the opposite of CPP.

Spinks views raid members as either active or passive with a neutral slant. It's descriptive and doesn't relate to whether they are a good player.

With CPP what I'm trying for is a paradigm that is win-win. Both roles are positive. Each role help the other role. It's not fun to be a chief without indians.

CPP is a broad brush approach, a piece of game sociology. There will be many individuals who don't really fit into either category. But that's true of any sociological generalisation and doesn't devalue it.

It's possible to make an observation that eighty-year olds generally don't have mobile phones and twenty-year olds generally do. Someone will then generally point to someone they know who is twenty or eighty who doesn't fit the generalisation.

But that misses the point. Such a generalisation isn't an attempt to label every person in the world. It's a method of being able to tell whether you should stick your phone ad in Mature Times or Face.

If you apply CPP principles to your raid it creates a win-win resonance. People can simply turn up to raids shoot stuff then leave without having to feel guilty about not helping enough. People can energetically research and organise raids without feeling like they're being put upon.

The generally accepted paradigm is we're all players we're all equal which is why seeing a handful of players work much harder than most others for a common goal feels wrong at quite a basic level to many people. CPP's main function is to provide an alternative model that lets people look at the raid process without feeling either guilty or resentful.

[Player Choice] Changing from one to the other

If you are P and you want to be C

1) First and foremost develop your capacity to enjoy the game solo. This may involve starting to listen to music while you play, switching to a more solo-capable alt, developing an addiction to battlegrounds, discovering fishing or whatever. The key to being a Consumer is not having to rely on group content.

2) Lose the sense that group content matters. This is simply a decision you take. If you join a pug and it falls apart, so what? just carry on fishing. Believing that the group must succeed is what entraps people in producer behaviour when they'd rather not behave that way.

3) Stop helping people. If someone asks a simple question don't answer. It starts with Manrik's wife then rapidly becomes a slippery slope that leaves you as raid leader being b*tched at because someone's dagger didn't drop. Manrik who?

4) Sit in LFG queue while you're doing your solo activity. If possible only queue for instances reasonably far away, ie don't queue for Heroic Nexus if you're fishing in Borean Tundra.

5) Learn to love the auction house. It's a great solo activity and it can keep you happily absorbed while the rest of the group argues about who should go to the meeting stone.

6) Talk less. No response is usually the best answer to any question. Particularly avoid talking on voice comms as people will often expect players who talk on voice comms to take the initiative and lead raids etc. If you find it difficult to stick to this physically unplug your mike from your PC.

7) Download the following addons: AtlasLoot, Bejewelled. These will give you entertainment while waiting for the boring bits during group content.

8) Always remember becoming a consumer isn't about becoming selfish. It's about playing the game in a different, more individualistic style.


If you are C and you want to be P

1) You have to visualise the player you want to become. Helpful, popular, competent, inspirational, commanding. This is a package and some of the individual elements that go towards making up that package will suck. The destination is worth the journey.

2) Always move to the meeting stone as soon as you join a group. This will sometimes suck when it takes 20 minutes+ for any of the others to come. See 1). Tip: Bejewelled addon will help in this situation.

3) Learn and practice the instances. Learn your class Use the class and raids & dungeons forums here as well as
http://www.youtube.com/
http://elitistjerks.com/forums.php
http://www.stratfu.com/strats/Main_Page
http://www.tankspot.com/
http://plusheal.com/
for background and theorycraft.

4) Try to always be polite. You are a leader and motivator, don't let people drag you down to a lower level where you start bickering with them.

5) Help others but as far as verbal advice is concerned limit the amount of information you give to others. One play changing tip per raid or dungeon run is about the maximum that people will take in. If you try to give more advice than this you will usually aggravate people. You can always give people potions and elixirs if you want to help them and motivate them without seeming too controlling.

6) Get voice comms and a mike. become comfortable with chatting to other players while you play. Don't underestimate the in-game voice facility. It's not brilliant but it will give a minimum level of voice comm functionality. It may be the best option if you pug raid.

7) Plan where you want to go and try to organise the people for it. If you want to go to, say, Sartharion, research the fight first and understand what everyone's role will be. Run through the conversations with each player in your head first so you can pare down the instructions to a minimal "stand there, do that" type format.

8) Remember that being a producer is a play-style. It's a very fun play-style but it's not an equal play-style. It's frustrating to be a producer without CPP because you sit there thinking the others should be putting in the same effort as you. CPP explains why they won't. So roll with that and enjoy the game the way you want to play it and become the great player you want to become.

[Guilds] How CPP will make your guild better

Identifying your producers and consumers is vital in a guild that wants to tackle Player-Enhanced Content like raids.

It's ok to have some consumers. You do however require a minimum number of producers.

The minimum number varies from guild to guild but can be quantified as follows:

The minimum number of producers you need is the amount required to satisfy the requirements of the guild's members for Player-Enhanced Content without any of them feeling over-worked.

If you don't have enough producers investigate the following:
- do you have unrecognised producers? ie people who are comfortable helping out but simply have not yet been asked to

- can you recruit producers? are any of the people applying to your guild former officers elsewhere?

- can you reduce workload? for instance some guilds provide flasks for their members. If your producers are doing this but are also overworked stop providing this service.


CPP can be used to analyse applicants to your guild. Consider taking some of the questions from the Questionnaire below for your standard guild application template. By asking if people like crafting, if they like the AH, you can identify producers and consumers and choose who to recruit. A guild where too many people always want input on decisions might be best recruiting mainly consumers to balance out their Chiefs:Indians ratio. A guild where raids get cancelled if the GM isn't online to lead it needs more producers.

Some guilds mainly or entirely recruit producers. Top US guild Fusion says:
"Our roster is composed of a majority of people who have been former officers, raid leaders, and GMs." (Check out the rest of a fascinating article on their organisation here: http://www.tardfactor.com/leadership/fighting-burnout-three-years-and-going-strong ).

While that is a strong model for most raid guilds our recruitment pools won't support that kind of approach so our goal is to maximise the enthusiasm within the guild by satisfying people according to their CPP types. Consumers want to feel welcomed and rewarded without being guilt-tripped about not organising stuff. Producers want the opportunity to be seen to be contributing, want their play and their input valued and want to be given opportunities to contribute. Understanding your players is key to keeping them happy and enthusiastic. Enthusiasm breeds success which in turn breeds enthusiasm.